Privacy Policy
Information We Collect
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A. Information You Tell Us
Some information collected when you use our services is considered “Personal Information” (or PI). This is information that can be used to identify you personally and includes things like your full name, your street address, your phone number, and your email address. Other than as provided for in this Policy, we won’t share or disclose this kind of information unless we get your permission. Other information that we collect may not identify you personally. This kind of information may be shared or disclosed in an aggregate form, used to personalize your experience, and so on.
Visitors. When you use our Services as a Visitor, we may ask for information about your preferences and interests to personalize your experience and help you find what you need. You may also sign up to receive additional news and updates about Event Hive.
Sellers. Sellers will be required to provide additional contact information and payment information to receive Earnings. Sellers can choose to use a name other than their given name as a “Shop Name.” A Seller’s Shop Name, profile image or logo, and any additional information they choose to provide about themselves in their Shop profile will be publicly viewable.
To comply with applicable laws, we may collect federal tax identification information from Sellers, including your social security number or employer identification number, to verify your identity and issue tax documents.
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B. Purchase Information
When you make a purchase through our Services, you’ll need to provide billing and payment information to complete your order. We’ve carefully chosen Service Providers who use Payment Card Industry Data Security Standard (PCI DSS) compliant practices to process payments (“Payment Processors”). Whether you check out using a credit or debit card, PayPal account, or any other payment method we may support, your payment will be processed directly by our Payment Processor and we’ll never have access to or store your full payment details.
When you use a credit or debit card to pay for your purchases, you’ll be asked to enter your credit or debit card number, CVV, and billing contact information. When you submit your order, this information will be sent directly to our Payment Processor. After your payment is processed, the Payment Processor will send Event Hive some details about the transaction so that we can record your order in our database and provide access to the materials that you purchased.
You have the option to save a credit or debit card record with our Payment Processor to re-use those details for future purchases on Event Hive without having to re-enter them at checkout. You can edit or remove this information at any time by navigating to the checkout page or by contacting us for assistance.
If you choose to pay using PayPal, you’ll log in to your PayPal account to complete your order. When PayPal processes your payment, they’ll send us a confirmation with transaction details so we can record your order and provide access to the Resources or services you’ve purchased. We do not collect information about or have access to the specific payment or funding sources or any other financial account details associated with your PayPal account.
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C. Other Information
When you use our Services as a Seller or a Visitor, we receive and collect certain information from your browser and your device such as your Internet Protocol address (IP address), device information, operating system, browser type and version, and browser country location. This information helps us defend against fraudulent activity or attacks, maintain the security of our Services, and improve and personalize your experience.
We also log data related to how Sellers and Visitors use our Services, including cookies that may uniquely identify your visit or account. This log data includes details such as what pages of our Site you visit and when, how users navigate through the Site, and visit referral URLs. This information allows us to better understand how our Services are being used, helps us make improvements, and enables us to personalize your experience with our Services. (Please refer to the Cookies section below for more information about how we use cookies.)
How We Use and Share the Data You Give Us
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A. In General
Your privacy is very important to us. Other than as provided for in this Policy, we don’t share your Personally Identifiable Information with third parties without your consent.
We use the information we collect about you and the information that you tell us about yourself for the following general purposes:
- To create your Event Hive account and profile
- To identify you in connection with your account activity
- To communicate with you about our Services and your account
- To facilitate transactions between you and our Sellers
- To provide customer support
- To personalize your experience with our Services
- To track usage of our Service and run tests to improve our Services
- To identify and understand trends in user activity so that we can make improvements to our Services
- To ensure the proper operation and security of our Services
- Other purposes to deliver and improve our Services for you
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B. When You Open An Event Hive Shop
If you choose to become a Seller on Event Hive, there are some additional contact details we collect to ensure that we can reach you and deliver your earnings payments in the method you choose. You’ll also have a shop page and profile, where you can choose to provide additional details about yourself to your customers. The information you add to your store profile is information that you visitors can see.
The following information is visible to others:
- Your Shop name. This will be the first and last name you provided at registration unless you choose an alternative “Shop Name.”
- Your location. Some location information may be optional to display and can be adjusted in your store profile.
- Your Shop Profile image. You have the option to upload a photograph, logo, or other image to your Shop Profile. This image should be a PNG or jpeg file and 1100x1100px.
- Personal Bio/Other Information. You can choose to provide additional information about yourself, your business, and your teaching experience. Any profile information you provide is visible to those who visit your store and can be edited, updated, or removed by you at any time.
Other than as described in this Privacy Policy, we won’t publicly display or disclose Personal Information about you such as the email address associated with your account, your street address or phone number, or your earnings and payout information, without your consent.
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C. Information Shared Between Buyers and Sellers
When you place an order, your full name, city, state, and zip code will be visible to the Seller whose materials you purchased.
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D. Service Providers and Partners
Event Hive engages the services of third party companies (“Service Providers”) to support and help provide certain features of our Services such as payment processing, customer support, data storage and analysis, visitor tracking and user testing, email messaging, advertising, surveys, Site security, and other services. Event Hive shares data with these Service Providers so that they can perform their services which help deliver our Services more securely, efficiently, and effectively. Service Providers may have access to certain Personal Information in the course of providing their service. Service Providers’ access to your Personal Information is limited to the purpose of providing the services contracted for. Service Providers are not permitted to disclose information to other parties or use your Personal Information for any other purpose.
From time to time, we may partner with other companies or organizations (“Partners’) to offer additional products and services (“Partner Content”). When you buy or use Partner Content, we may share information with our Partners about your order and your account for the purposes of facilitating your use of Partner Content and ensuring delivery of Partner Content to you.
Event Hive may from time to time share aggregate user data with business partners, Service Providers, or other third parties to identify or share trends, usage statistics, and so on. Sharing data in an aggregate form means that no Personal Information, which would allow the recipient of the data to identify you personally, will be shared.
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E. Merger or Acquisition
As part of a merger or an acquisition of Event Hive, we may transfer the data we have collected, including Personal Information, to the purchasing company. In such an event, we’ll notify you of that change. In addition, any purchasing company would have to adhere by the terms of this Policy including notifying you before making material changes and giving you the opportunity to opt out.
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F. Legal Obligation
Finally, we respect and comply with legal obligations and may release information (including Personal Information and information about your account activities) in cooperation with a law enforcement investigation, in response to a valid legal request such as a court order or legal subpoena, as part of the process outlined by the Digital Millennium Copyright Act (DMCA), or to defend, protect, or exercise our legal rights.
Your Rights and Options
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A. Account Information
You can view, update, and correct the information you’ve provided about yourself by visiting your My Account page. You can also remove any of the optional information you’ve provided. Information that is required will be indicated as such and can be updated but cannot be removed.
If you don’t want to have an account with us anymore, you can close your account at any time. You can find instructions on how to close your account here, or you can contact us for assistance.
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B. Saved Payment Source
If you’ve saved your credit or debit card for future purchases, you can edit or delete your saved card information when you go to the checkout page.
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C. Email Preferences
Event Hive uses your contact information to communicate with you about our services and to provide notifications related to your account or activity. Certain communications related to your account or your activity are required and you can’t opt out of receiving them. These include, but aren’t limited to, purchase-related notifications, notifications related to changes that have been made to your login credentials or account details, and legal notifications. Other communications may not be required such as announcements about our Services, newsletters and messages with information you might be interested in, and other marketing and promotional messages (“Optional Communications”). You can manage your preferences related to Optional Communications in the Email Preferences section of your account, or by using the “unsubscribe” link at the bottom of any Optional Communication you receive.
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D. Account Security
Access to your Event Hive account is secured by the password you choose. For your security, we store only a hashed version of your password. This means that we don’t know your password and your password isn’t visible to us when members of our team view your account.
To prevent unauthorized access to your account, choose a password that can’t be easily guessed and don’t share your password with anyone else. Whenever you use a shared computer or other shared device to access your Event Hive account, be sure to log out of your account completely before you leave your workstation, uncheck the “remember me” option at login, and select “no” if the web browser prompts you to save your login credentials. You’re responsible for keeping your password confidential, and for all activity that occurs under your account, whether or not authorized by you.
You can change or update your password anytime by visiting your My Account page. If you forget your password, you can reset it by following the “Lost your password?” link here.
Cookies and Google Analytics
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A. Cookies
Cookies are small pieces of data that are stored on your computer browser. When you visit websites like ours, some information about your visit is stored in cookies which are used to tailor your experience, surface relevant information, products, and advertisements, and to allow you to pick up where you left off the next time you visit.
By using our Services and visiting our site, you agree to our use of cookies in the following ways, as well as other similar purposes:
- Analytics
- Marketing
- Preserving your preferences
- Personalizing your experience
- Understanding where our website traffic is coming from
- To ensure the security and availability of our Site and our Services
You have the right to decide whether a website can store cookies on your computer. Depending on the internet browser you use, you can view, manage, delete, and disable cookies through your browser preferences. Some features may not work properly if you choose not to allow us to use cookies. To learn more about how to do this, check out instructions from these browsers:
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B. Google Analytics
We use Google Analytics to understand and analyze browsing activity, and for advertising through their AdWords and Remarketing Lists features. Google Analytics may store cookies on your computer when you visit our Site and may use those cookies to display advertisements for our products or Services when you visit other websites. You can find out more about this by reading the information Google provides in this explanation: How Google uses data when you use our partners’ sites or apps. If you don’t want Google Analytics to use cookies when you browse, you can install the Google Analytics Opt-Out Browser Add-On to prevent Google Analytics from placing cookies on your browser. You can find out more about this option and how to install the Add-On here.